Your coffee are roasted to order. It can take up to 7 days to get your order out of our roastery and transportation period are around 3-5 days.
Our roasting days are currently Monday – Wednesday. Your coffee may be roasted up to 48 hours prior to it being picked up by the courier. We recommend drinking our coffee between 5 and 28 days after roasting.
Domestic orders are shipped using preferred courier partner Pgeon Prime and other local couriers. For deliveries within West Malaysia, Pgeon Prime usually are able to make delivery within 2 working days; when service are not available by Pgeon Prime, we will engage other available couriers, and they may take up to 5 business days for deliveries. Your tracking number will be sms to you directly from the shipping partner when your order is dispatched. Please ensure you provide a valid email address and contact number.
All our coffees are cupped and scored before sending out. We pride ourselves in the high quality control protocols we have in placed, to make sure that only the best coffee are sent to you. With this in mind, we cannot guarantee refunds on coffee purchases. However, should you have any dissatisfaction, do not hesitate to email us at firstname.lastname@example.org
We are committed to protect your privacy. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.We does not sell, share or trade customer’s personal information collected online with third parties. You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
To deliver products that you purchase from our website.
To inform and update you on the delivery of the product and for customer support purposes;
To provide you with relevant product information;
To process your orders and to provide you with the services and information offered through our website and which you may request;
To allow us to administer your registered account with us;
To conform to legal requirements or comply with legal process;
To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).